The symbol PBX systems normally stands for Private branch exchange. This is normally a private telephone network that can be used to in a company or in any organization. The people who are using the PBX phone systems are able to communicate. They are able to exchange information with the people inside the organization and also with the people on the outside world. Communication is made possible by using the different channels available in the PBX that include a voice over the IP and the Analog. The Analog or the ISDN, the voice over the IP can be used as the communication channel in the PBX.
There is that connection of many phones while using the PBX phone system. This normally allows free calls between the people who are using this system. It also has some other special features that include; transfers, voice mail call recording, the interactive voice menu(IVRS) and also the ACD call queues.
The PBX systems can either be hosted or virtual solutions. There are some that can be used as ones one hardware which are in-house solutions. PBX systems are normally very flexible than the proprietary systems. The flexibility is due to the usage of interfaces and open standards. The modern PBX phones systems are based on the standard hardware, which is cheaper and also can be easily replaced than the closed system.
There are many advantages of using a PBX system. All the calls in one organization are directed to one number, thus bringing these advantages of centralization of all the calls thus acting as a receptionist. This means that instead of including a long list of the many individual numbers in an advertisement. One can just list down one number, this is possible while using the PBX system.
Another advantage is that there is automation. A receptionist who directs the many calls is not needed where there is a PBX system. It automatically directs the call to a specific person.
A flexible routine is also available. while using a normal phone the PBX system features are not possible. If you are invited to another meeting while waiting for an important call in another office. You can just program your phone in such a way that the PBX system will just forward your calls to another phone if you don’t answer the phone for the specified number of rings.
A PBX system also allows the phone to be to have a variable access this means that it is answered by the right person at all times. This PBX system makes it possible to have the different extensions in the different access points. There is storage of the different outgoing and incoming calls made into the organization while using the PBX system.